Universe Event Ticket Privacy Policy

Last updated: 01/09/2026

Universe Ticket (“Universe Ticket Platform & Grove Ferry Inn) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, purchase or reserve tickets, register for an event, contact us, attend one of our events, or otherwise interact with Universe Ticket.

Our events may include events suitable for adults, families, young people and children, and may cover a wide range of entertainment, cultural, social, educational, sporting and other activities.

We aim to collect only the information we reasonably need and to use it only for legitimate purposes connected with Universe Ticket and the events we operate or promote.

1. Who We Are

Universe Ticket is the organisation responsible for the personal information covered by this Privacy Policy.

Legal/business name: Grove Ferry Inn
Trading name: Grove Ferry Inn via Universe Ticket Platform
Registered address: Grove Ferry Inn, Grove Ferry Road, Upstreet, Canterbury, CT3 4BP
Email: info@groveferryinn.co.uk
Telephone: 01227 860302
Website: www.groveferryinneventsvenue.co.uk

For UK data protection purposes, we will generally act as the data controller for personal information we collect and use in connection with our ticketing platform and events.

2. Our Commitment to Your Privacy

We treat customer information as confidential.

We do not sell, rent or trade your personal information.

We do not provide customer databases or customer contact details to unrelated third parties for their own marketing purposes.

We will use your information primarily for our own legitimate business purposes, including administering your tickets, managing events, communicating with you about your bookings and, where permitted, informing you about relevant Universe Ticket events.

Where another organisation needs to process information on our behalf—for example, a payment, hosting, ticketing, security or communications provider—we require that organisation to handle the information only for the purposes we authorise and to protect it appropriately.

3. Information We May Collect

Depending on how you interact with Universe Ticket, we may collect:

Your name.

Email address.

Telephone or mobile number.

Billing or correspondence address.

Ticket and booking information.

Event attendance information.

Payment and transaction information.

Information you provide when contacting customer support.

Account login information, where applicable.

Information relating to accessibility requirements or other arrangements you voluntarily provide to help us accommodate you at an event.

Information relating to children or young people where necessary for ticketing, safeguarding, event administration or attendance.

Information contained in communications you send to us.

Website, device and technical information necessary to operate and secure our website.

Cookie and similar technology information, where applicable.

We will not routinely request sensitive personal information unless there is a genuine reason for doing so and an appropriate legal basis for processing it.

4. How We Use Your Information

We may use your personal information to:

Process ticket purchases, bookings and registrations.

Provide tickets, booking confirmations and receipts.

Contact you about an event you have booked or registered for.

Notify you about important changes to an event, including changes to date, time, venue, entry requirements or cancellation.

Provide customer service and respond to enquiries.

Manage event attendance and admission.

Help provide accessibility arrangements where requested.

Prevent fraudulent, unlawful or abusive use of our platform.

Protect the safety and security of our customers, staff, performers and event attendees.

Maintain and administer our website and ticketing systems.

Keep appropriate business, accounting and transaction records.

Handle refunds, cancellations and other booking matters.

Send you information about other Universe Ticket events where we are legally permitted to do so and, where required, where you have provided the necessary consent.

Comply with our legal and regulatory obligations.

Establish, exercise or defend our legal rights.

We will not use your personal information for unrelated purposes without providing appropriate information about that new use where required by law.

5. Communications About Your Tickets and Events

If you purchase a ticket or register for an event, we may need to contact you about that transaction or event.

These communications may include:

Booking confirmations.

Tickets and entry information.

Event reminders.

Changes to event arrangements.

Cancellation or postponement notices.

Refund information.

Venue or access information.

Important safety information.

Customer service communications.

These communications are considered necessary for administering your booking and may still be sent even if you have opted out of promotional marketing communications.

6. Marketing Communications

We may, where legally permitted, contact customers about other events operated, organised or promoted by Universe Ticket.

Our marketing will be limited to our own events and activities.

We will not sell or provide your contact details to unrelated organisations so that they can market their own products or services to you.

Where applicable, you can unsubscribe from promotional communications at any time by using the unsubscribe option included in our communications or by contacting us directly.

Where consent is required for a particular form of marketing, we will seek that consent in accordance with applicable data protection law.

7. Sharing Your Information

We regard your personal information as confidential.

We do not sell, rent, trade or otherwise make your customer database available to third parties for their independent marketing purposes.

However, we may need to disclose limited information in specific circumstances, including:

Service providers

We may use trusted organisations that provide services necessary to operate Universe Ticket, such as:

Payment processing.

Website and server hosting.

Ticketing and booking technology.

Email delivery.

Customer support systems.

IT and cybersecurity services.

Fraud prevention and security services.

Accounting and professional services.

These organisations may only process information to the extent necessary to provide their services to us and must handle personal information in accordance with applicable data protection requirements.

Event-related requirements

Where reasonably necessary to administer an event, limited information may be shared with an organisation directly involved in delivering that event, such as a venue or event delivery partner.

Where this occurs, we will seek to ensure that information is only shared where necessary and is handled appropriately.

Legal and safety requirements

We may disclose information where necessary to:

Comply with a legal obligation.

Respond to a lawful request from a competent authority.

Prevent or investigate fraud or other unlawful activity.

Protect the safety of an individual.

Protect our legal rights or property.

Establish, exercise or defend legal claims.

We will not disclose personal information simply because another organisation asks for it.

8. Children's and Young People's Information

Universe Ticket may operate or provide tickets for events attended by children and young people.

We take information relating to children particularly seriously.

We will only collect information about a child or young person where it is reasonably necessary for purposes such as ticketing, registration, event administration, safeguarding, accessibility, emergency arrangements or another legitimate purpose.

Where consent is required by applicable law, we will take appropriate steps to obtain consent from a parent, guardian or other person with the relevant authority.

We do not knowingly sell or commercially trade children's personal information.

We do not use children's information for unrelated marketing purposes.

Parents and guardians may contact us regarding information we hold about their child, subject to applicable legal requirements and appropriate verification of identity and authority.

9. Payment Information

When you purchase a ticket, payment information may be processed by our payment service provider.

Where possible, Universe Ticket does not need to receive or store complete payment card details.

Payment providers may process information necessary to authorise and complete transactions and to prevent fraud.

You should review the privacy information of the relevant payment provider where applicable.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate correctly, maintain security, remember preferences, understand website usage and, where applicable, support other website functions.

Where applicable, non-essential cookies will be used in accordance with applicable requirements and your choices.

You can control certain cookie settings through your browser or our website's cookie controls.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access.

Accidental loss.

Unauthorised disclosure.

Alteration.

Destruction.

Misuse.

Access to customer information is restricted to people and organisations who genuinely need access for an authorised purpose.

However, no website, electronic system or method of transmitting information over the internet can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, although we will take appropriate steps to protect the information we hold.

12. How Long We Keep Your Information

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, contractual, customer service and legitimate business requirements.

Different information may be retained for different periods.

For example:

Ticket and transaction information may need to be retained for accounting and legal purposes.

Event booking information may be retained for a reasonable period after an event to deal with enquiries, refunds, disputes or legal matters.

Marketing information may be retained until you unsubscribe or otherwise withdraw your consent where consent is the applicable legal basis, subject to limited record-keeping requirements.

Information that is no longer required will be securely deleted or anonymised where appropriate.

We regularly review information we hold and will not retain personal information indefinitely without a legitimate reason.

13. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

The right to know how your personal information is being used.

The right to request access to personal information we hold about you.

The right to request correction of inaccurate or incomplete information.

The right to request deletion of your information in certain circumstances.

The right to request restriction of processing in certain circumstances.

The right to object to certain processing.

The right to withdraw consent where processing is based on consent.

The right to data portability in certain circumstances.

Rights relating to automated decision-making and profiling where applicable.

These rights are not absolute and certain legal exceptions may apply.

If you wish to exercise a right, please contact us using the details in this Privacy Policy.

14. How to Contact Us About Your Information

If you have questions about this Privacy Policy or how we use your personal information, please contact:

Universe Ticket – Privacy Team
Email: info@groveferryinn.co.uk
Address: Grove Ferry Inn, Grove Ferry Road, upstreet, Canterbury, CT3 4BP

We may need to verify your identity before providing information or making changes to an account or personal information.

15. Complaints

We take privacy concerns seriously.

If you believe that we have not handled your personal information appropriately, please contact us first so that we can investigate and try to resolve the matter.

If you are in the UK, you also have the right to complain to the Information Commissioner's Office (ICO), which regulates data protection in the UK.

You can find information about making a complaint on the ICO's website.

16. International Transfers

Where personal information is processed outside the UK, we will take appropriate steps to ensure that any transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place where required.

Details of relevant international transfers and safeguards can be provided on request where applicable.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, events, technology, legal requirements or the way we process personal information.

The latest version will be made available on our website and will show the date it was last updated.

If we introduce a new use of personal information that requires additional privacy information, we will provide appropriate information before commencing that processing where required.

18. Our Privacy Principles

Universe Ticket's approach to customer information is based on the following principles:

Confidentiality – We treat customer information as confidential.

Purpose limitation – We collect and use information for legitimate and clearly defined purposes.

Minimum necessary information – We aim to collect only information that is reasonably necessary.

No sale of customer data – We do not sell, rent or trade customer information.

No unrelated third-party marketing – We do not provide customer contact information to unrelated organisations for their own marketing.

Security – We take appropriate measures to protect the information we hold.

Transparency – We aim to explain clearly what information we collect, why we use it and what rights customers have.

Respect for customers – We respect individuals' data protection rights and provide appropriate ways to exercise those rights.

Universe Ticket
Grove Ferry Inn
Grove Ferry Road, Upstreet, Canterbury, CT3 4BP
info@groveferryinn.co.uk
www.groveferryinneventsvenue.co.uk
www.groveferryinn.co.uk

Last updated: 01/09/2026